Robert Walters are recruiting a VP, Customer Engagement & Communications Lead for a leading global financial institution undergoing a major digital transformation. This is a unique opportunity to build a communications function from the ground up, shaping engagement, change and culture across a growing technology organisation while partnering directly with senior leadership on strategic business initiatives.

Title: Vice President – Customer Engagement & Communications Lead
Location: Central London | Hybrid
Salary: Up to £100,000 + Excellent Benefits

I'm currently partnering with a leading global financial institution to recruit a Vice President, Customer Engagement & Communications Lead into a growing Digital Engineering organisation.

This is far more than a traditional internal communications role. It's an opportunity to build an entirely new communications and engagement function, supporting a major technology transformation programme and helping shape the culture, identity and adoption of Digital Engineering across a global organisation.

Reporting directly to the Managing Director, you'll work at the heart of the leadership team, partnering with senior technology leaders, Product Owners and Corporate Communications to deliver a strategic communications function that drives engagement, positive change and business transformation.

The opportunity

This is a highly visible leadership role where you'll:

• Build and lead the Digital Engineering communications function from the ground up.
• Develop and execute the communications and engagement strategy for a 300-person technology organisation.
• Partner with Product Owners and senior technology leaders to support major digital transformation initiatives.
• Create compelling executive communications, presentations, town halls and leadership messaging.
• Shape the department's identity, communications framework and governance.
• Drive employee engagement, technology adoption and positive organisational change.

We're looking for someone who has:

• Significant experience leading communications or change within Technology or Digital Transformation.
• A proven track record of building or transforming communications functions.
• Experience operating within financial services or another highly regulated environment.
• Strong executive presence with the confidence to influence C-suite and senior stakeholders.
• Outstanding presentation, storytelling and stakeholder engagement skills.
• The ability to balance strategic thinking with hands-on delivery.

Why join?

This is an opportunity to build something from scratch within one of the world's most respected financial institutions. You'll play a key role in a major digital transformation programme, working directly with senior leadership to shape how technology is communicated, adopted and embedded across the organisation.

If you're looking for a strategic communications role where you can genuinely influence business transformation, culture and employee engagement on a global scale, apply now and if shortlisted, Jordan from Robert Walters will be in touch to discuss your application and process thereafter.