Court Administrative Officer
Location: London
Full Time role Monday to Friday - 9am to 5pm
Temporary ongoing long term role
If you’re calm under pressure, enjoy helping people through complex situations, and take pride in getting details right, this is a rewarding opportunity with Our Client supporting hearings across Southwark Courts.
What you'll be doing:
• Carry out administrative tasks to prepare for, facilitate, and conclude hearing activity
• Check and maintain vacancy details to ensure information is accurate and up to date
• Support users and stakeholders with face-to-face interaction, telephone (incoming and outbound), and correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially where needs are complex
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating case information as required
• Maintain operational support by working to standard operating procedures and performance targets
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, assisting fine collection, and producing basic statistical/financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
What you'll bring:
• Strong administration skills with an eye for detail and accuracy
• Confidence communicating clearly and consistently with a wide range of people
• A customer-focused approach, with empathy for users’ needs
• The ability to follow policies and procedures while working to operational standards
• Sound judgement and responsiveness-especially in time-sensitive situations
Additional information:
• You’ll work using HMCTS service scripts/knowledge to guide decisions and signposting
If you’re looking for meaningful administrative work with real impact, we’d love to hear from you. Apply now and take the next step with Our Client.
