Service manager Motor trade (Dh1) Nuneaton, England
| Salary: | GBP36000 - GBP40000 per annum + Ote £50,000 |
Are you an experienced automotive Service Manager with a proven track record of driving performance and operational excellence?
Are you able to commute to Nuneaton within 45 minutes
Are you people-focused and motivated by the chance to join a forward-thinking automotive retailer? If you’re interested, then we are looking for you.
Main Purpose of Job
• To ensure the efficient and profitable operation of the Service Department, controlling resources to achieve budget requirements and enhanced customer satisfaction.
• To maximise Departmental profitability through the sale of labour, parts, accessories and materials via all sales channels.
Key Performance Areas
Operating Controls
Ensure the accurate and timely completion of administration and operational tasks, complying at all times with Company reporting and other policies. Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.
Prospecting and Marketing
In collaboration with other managers, seek to identify and connect with new customers and markets – as well as existing customers – growing market share, long-term loyalty and profitability through high-quality marketing and promotion strategies.
Budget Management
Achieve all agreed financial objectives. Efficiently plan, monitor and maintain all relevant budgetary controls.
Planning and Organisation
Plan ahead and manage time effectively to ensure all tasks are achieved to deadline, achieving optimum economy and the highest-possible levels of customer satisfaction.
Communication
Carry out briefings to clearly communicate individual and team objectives, and give regular constructive feedback on achievements. Develop and maintain professional and positive working relationships with colleagues, suppliers and external representatives.
People Management
Ensure the effective recruitment, induction, and performance management of employees, minimising staff turnover by maintaining a motivated, productive and rewarded team. Develop the job-related skills of the team through regular and measured training activities.
Responsible for a team of 14 so man management experience essential
Policies and Practices
Strive to achieve a consistently high level of customer satisfaction by following all relevant operating procedures. Ensure all employment, environmental, Health & Safety and other policies are strictly adhered to, operating within the law at all times.
Personal Criteria
Display professionalism and motivation, encouraging beneficial change and supporting the company’s reputation for excellence through high standards of personal behaviour, including appropriate dress code. Assess own performance and effectiveness and undertake personal development activities.
You must possess a full, clean UK driving license, and have held a similar position within the automotive industry. These are essential.
Working Hours: Mon-Fri 08.00-18.00, plus Saturday rota 08.00-12.30
Salary: Upto £40,000 basic with a £50,000 ote for the right candidate. This role also comes with a company car, pension and staff discounts