Automotive Service Advisor 15/02/23 (Crw36) Beckenham, England
| Salary: | GBP24000 - GBP28000 per annum + £30,000 OTE |
We are currently recruiting for an Experienced Service Advisor for our clients Main Dealership based in the Kent area.
Job Role:
As a Service Advisor you will be required to handle various duties and responsibilities for the car dealership and its customers. Your main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive.
Service Advisors handle responsibilities that also include:
Welcoming customers and explaining the services that the car dealership offers them
Listening and documenting customers’ car problems and passing the information to the mechanics
Consulting with mechanics about repairs and possible alternatives to expensive work
Answering questions about service outcomes (after consulting with the mechanic if necessary)
Liaising with customers and mechanics to schedule car check-ups and service appointments
Advising customers about warranty protections and potential cost savings
Estimating car repair costs and the time it will take for repairs to be completed
Helping customers decide between part exchanging a car and fixing it through the workshop
Finding new customers and marketing the car dealership services to them
Verifying if the cars brought to the dealership have insurance coverage
Testing drive cars to confirm repairs have been done correctly
Resolving possible customer complaints after repair services are offered
Job Requirements:
A successful Service Advisors should will have various prerequisite skills and qualifications that enable them to be competently complete their duties, these include:
Mechanical engineering skills to enable them to understand car problems, when customers and mechanics explain them
Writing and accounting skills
Communication and comprehension skills
Customer service and interpersonal skills
Multitasking skills
Ability to quickly troubleshoot car problems and explain the possible solutions to customers.
Good organisational skills
Time-management skills
Working Hours:
Monday - Friday 8am - 6pm
Saturdays 8:30am - 1pm (On a Rota)
Basic Salary:
£25,000/£28,000 Per Annum (Dept on Experience)