Desktop Support Engineer, Brisbane (JAV-SYD_ODH106604) Brisbane, Australia
Desktop Support Engineer
Brisbane
Start: Immediate
Full time On-Going Contract
We have an exciting opportunity to work with one of our clients for an on-going full time opportunity. If you have the relevant skills and experience and full working rights and valid visa, kindly apply.
General Scope of Work:
Desktop Support Level 2/3
- Break Fix issues
- Installations and relocation of PC, Laptops, Monitors and printers
- Installation of operating systems and application software on server platforms based on client requirements
- General troubleshooting - e.g. slow internet, safe mode troubleshooting, cabling problems, patch panels, software issues and hardware faults
- Install, Moves, Adds and Change support
- Building PCs and Macs; Software rollouts
- Mobile device knowledge e.g. connecting to WiFi, adding email accounts
- Monitoring Servers and equipment as required
- Changing Backup Tapes
- Archiving data from Servers
- Able to document or update current documentation to reflect changes when required.
- Working with client cabling installers
- Document the installation of standard software and operating systems for desktop rollouts
- Installation of peripheral network attached assets (e.g. printers, scanners and switches)
- Patching operating systems
- Prepare and implement system and security patches
- Undertake IT induction training of new starters and training on Microsoft Products
- Implements operational support standards and procedures relating to change and performance management, and security.
- Acts as a liaison between the customer, suppliers, and other technical groups to resolve desktop/network/server problems.
Technical Skills Required:
- Minimum 2 years' experience in IT industry
- Relevant technical qualifications are an advantage
- Previous experience in Desktop Computing Hardware support such as IMAC perform / installer role
- Demonstrated skills in technical and operational support roles
- An understanding of Network protocols with respect to Desktop Computing Hardware
- Ability to investigate and resolve desktop applications and OS issues
- Ability to investigate and resolve issues with the process instructions
- Ability to follow technical instructions
- Ability to adhere to operational procedures
Personal Skills Required:
- Good communication skills and customer service skills
- Experience in working in a client facing role
- Ability to meet scheduled timeframes
- Be reliable in attendance and punctuality