IT Service Desk Associate - Melbourne (JAV-SYD_ODH106589) Melbourne, Australia
IT Service Desk Associate with Excellent Communication skills
Full time - Ongoing contract
Start ASAP
Location: Melbourne VIC
Exciting opportunity to work with an ASX listed company.
One of our esteemed clients are looking for an IT Service Desk Role in Melbourne for someone with excellent and exceptional communication skills both verbal and written plus Basic L1 competency on all IT domains with additional expertise on Desktop/Laptop applications knowledge.
Must have:
- Excellent communication skills, handling customers and matching the pace, Excellent phone, email and Chat etiquette.
- Understanding of IT Service Desk role and responsibility.
- Innovation ideas and automation opportunities in SD
- Best Practices on improving/stabilizing Service Desk Operations
- Good knowledge on Service Now, MS Office and
- Willing to work in shifts
- Generate reports and share with stakeholders
- Resource Management, Shift Management, Stake Holder Management
- Process knowledge on ITIL
Desired:
- Negotiation skills, Proactive in nature
- Shift handling experience
- Flexibility and Transparency
- Experience range 3 to 5 years
Role Responsibility:
- Willing to work in shift and being flexible.
- Publishing the customer required reports - Daily, weekly, Monthly, quarterly
- Identify the Risk and issue, action and mitigation plan
- Identifying the area of improvements and execute them with customer approval
- Maintain and keep updated the List of Service desk agents details in documents and telephony systems
If you have the required skills and experience and a valid work right kindly apply.