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DSL2 - Auckland NZ

DSL2 - Auckland NZ (JAV-SYD_ODH109290) Auckland, New Zealand

Looking for an experienced Desktop Support Engineer L2 to work with one of our well reputed clients in Auckland, NZ Start: ASAP Duration On-going Contract Location: Auckland, NZ

Excellent opportunity to work with one of our key clients for a suitable candidate having experience in IT DSL2/3.

The role is very busy within a friendly environment. Suited for a well-planned and organised professional with an attention to detail, exceptional problem solving skills, on-time delivery oriented focus and a good team mate.

Desktop Support Level 2

 

  • Supervision of Desktop Support Level 1
  • Break Fix issues in regards to cabling
  • Working with client cabling installers
  • Document the installation of standard software and operating systems for desktop rollouts
  • Escalate unresolved problems to client nominated escalation points / support teams
  • Installation and monitoring of antivirus solutions on PC and Laptops
  • Installation of peripheral network attached assets (e.g. printers, scanners and switches)
  • Patching operating systems
  • Perform documentation and compliance procedures
  • Perform file backup and restore operations on branch office servers in accordance with client instructions
  • Provide 2nd level onsite support for standard software and operating systems to PC, Laptop and branch office servers
  • Prepare and implement system and security patches
  • Undertake IT induction training of new starters and training on Microsoft Products
  • Implements operational support standards and procedures relating to change and performance management, and security.
  • Acts as a liaison between the customer, suppliers, and other technical groups to resolve desktop/network/server problems.
  • Create and maintain technical procedure documentation.
  • Excellent Client Communication Skills
  • 3+ Years of Experience

 

Technical Skills Required:

  • Minimum 5 years' experience in IT industry
  • Relevant technical qualifications are an advantage
  • Previous experience in Desktop Computing Hardware support such as IMAC perform / installer role
  • Demonstrated skills in technical and operational support roles
  • An understanding of Network protocols with respect to Desktop Computing Hardware
  • Ability to investigate and resolve desktop applications and OS issues
  • Ability to investigate and resolve issues with the process instructions
  • Ability to follow technical instructions
  • Ability to adhere to operational procedures

 Personal Skills Required:

  • Excellent communication skills and customer service skills
  • Experience in working in a client facing role
  • Ability to meet scheduled timeframes
  • Be reliable in attendance and punctuality

PS Note: You must have a valid visa and full working rights before applying for this job. We do not sponsor visas.

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