Case Officer (AO)
Location: RAF Honington, Honington, Bury St Edmunds, Suffolk IP31 1EE (Hybrid)

• Pay: £15.21 per hour
• Hybrid working: Typically 60% office attendance (office/home days agreed by line managers). Full-time office attendance during training for approx. 2 weeks
• Hours: Mon-Thu 8:30-16:30, Fri 8:30-16:00
• Assignment: Until 31/03/27, with potential extension
• Clearance: Basic DBS and BPSS required (start dates as soon as cleared; multiple start dates possible)

If you’re the kind of person who takes pride in getting details right, communicates clearly, and enjoys problem-solving, this is a fantastic opportunity to support families through a high-importance process-while helping ensure Service Family Accommodation is handled in line with policy.

What you'll be doing:
• Support the Notice to Vacate (NTV) process by issuing Notices to Vacate from discharge and estrangement reports
• Handle customer-focused enquiries, including telephone conversations and email responses relating to loss of entitlement
• Keep information accurate and up to date by updating call references, case trackers, and adding notes to an Information Management System (IMS)
• Manage key casework steps such as sending cases for review, issuing supplementary documentation, and producing cessation of entitlement certificates
• Contribute to charge-related work by calculating charges, updating an HCT Excel spreadsheet, and notifying the Homes Charges Team
• Prepare documentation for next steps, including proportionality assessments and solicitor instructions
• Review witness statements and particulars of claim for accuracy, and liaise with solicitors to ensure Orders for Possession are enforced

What you'll bring:
• Strong attention to detail, with a focused, analytical approach
• Excellent written and verbal communication skills, with confidence handling enquiries
• Strong organisational skills to manage case actions and documentation effectively
• Problem-solving mindset, with a willingness to learn and demonstrate initiative
• Good working knowledge of Microsoft packages, including Excel experience
• Customer service experience or skills

Ready to make a meaningful difference? Apply now and join the Defence Infrastructure Organisation (DIO) Accommodation team at RAF Honington.