Court Administrator (AO) - Booking Validation (Temp)
Location: Birkenhead (on site), 6 Hamilton Street, CH41 5EN

• Pay: £12.86 per hour, increasing to £13.25 after 12 weeks
• 37 hours per week (Monday-Friday)
• Basic DBS required (Costs covered by the hiring process)
• Parking available on site

Are you at your best when you’re organised, calm under pressure, and genuinely helping people? Our Client is hiring for a reputed client in Birkenhead County Court for an AO Temp Booking Validation role starting ASAP. This is an on-site position (5 days a week) where your day-to-day work directly supports smooth access to justice.

What you’ll be doing:
• Carry out administrative tasks to prepare for, facilitate, and conclude hearings
• Support users and stakeholders through face-to-face contact, telephone (incoming/outbound), and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost the right support and provide clear, consistent information
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating records as required
• Process work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, helping ensure urgent matters are managed and judicial time is used efficiently
• Support enforcement procedures, including financial assessments and fine collection, and produce basic statistical/financial reports
• Contribute to health and safety operations (e.g., facility checks, issue logging, and governance under team leader guidance)

What you’ll bring:
• A customer-service mindset-confident communicating with people who may have specific or complex needs
• Strong administrative accuracy and attention to detail, especially with sensitive information
• Ability to follow processes and keep to operational standards and performance targets
• Professional, empathetic communication across multiple contact methods
• Comfort managing competing priorities while remaining responsive

If you’re ready to make a meaningful impact in a busy court environment, apply now.