Admin Officer
Location: Chelmsford (Priory Place, New London Road, CM2 0PP)

• Pay: £12.86 per hour, increasing to £13.25 after 12 weeks
• Working pattern: 37 hours, 9am-5pm
• Clearance: Basic DBS (Costs covered by the hiring process)
• Assignment length: 1 month (extension likely, business  needs to be reviewed)
• Training: On-the-job training will be provided

If you’re someone who enjoys variety, takes pride in accuracy, and can stay calm while supporting others, this hands-on Admin Officer role could be a great fit. Our Client is hiring for a reputed client team in Chelmsford, delivering essential court and tribunal administration with a strong customer service focus.

What you'll be doing:
• Prepare papers, files and documents for hearings, meetings and day-to-day court activity
• Update and maintain records on an in-house computer system, carrying out accurate data input
• Support post opening and dispatch, photocopying, filing, and organising meeting rooms and materials
• Provide excellent front-of-house support by handling enquiries face-to-face, by phone and in writing
• Assist with listing, rota support and checking files to ensure everything is up to date
• Contact relevant parties, schedule and serve court documents, and carry out appropriate administrative follow-ups
• Support processing of casework using standard documentation (including claims, fines and fees, and court orders)
• Check and verify documents, records and returns against set criteria and procedures
• Contribute to team activities such as supporting TIB (Team Information Board) meetings and problem-solving in line with processes
• Produce basic statistical analysis and support straightforward financial/admin tasks where required
• Work flexibly across tasks within the AO band, including ad hoc duties as requested by line management

What you'll bring:
• Confident, approachable manner when dealing with the public, building rapport quickly and putting people at ease
• Strong communication skills-clear, professional and calm in person, on the phone and in writing
• A friendly, helpful approach with a strong “right first time” mindset
• Flexibility and adaptability-comfortable working in different environments and responding to situations as they arise
• Solid administration capability, with attention to detail and accuracy in records and documents
• The professionalism to represent the organisation positively with customers and colleagues

Ready to use your admin skills to make a real impact while supporting people through key moments? Apply now and we’ll be in touch.