Housing Estates Officer (EO)
Location: Aldershot, GU11 1AY

• Pay Rate £15.96 per hour
• First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home)
• Training may be ongoing and travel to other locations may be required
• DBS clearance is required (Costs covered by the hiring process)
• Assignment runs until 31/03/27 with possibility of extension
• CIOH Certificate of Housing (or similar) is desirable.
• Holidays during the first 2 weeks of training cannot be accommodated

If you’re someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities-supporting consistent delivery and quality across an allocated portfolio.

What you'll be doing:

• Own the “family experience” for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA
• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant)
• Manage assurance and quality checks, including timely handling and management of complaints (level 2)
• Undertake assurance checks on service levels and quality of work provided by suppliers
• Manage an allocated IMS case to agreed standards
• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Validate and authorise time reliefs within approved limits
• Carry out handovers as requested to ensure the right service delivery for families
• Attend relevant stakeholder engagement events and proactively escalate where standards are not met

What you'll bring:

• A confident, organised approach to validation, monitoring and authorisation
• A strong commitment to compliance and mandatory requirements (including inspection and training expectations)
• The ability to build effective working relationships with teams and stakeholders
• A customer-first mindset with a drive to improve outcomes for families
• Comfort working with case/portfolio responsibilities while maintaining agreed standards
• Self-motivation to identify and complete relevant training and development to grow capability in-role

Ready to bring structure, standards and care to housing delivery? Apply now-our Client will be in touch to discuss next steps.