Admin Officer (AO)

• Location: Ipswich (Arcade Chamber, 8 Arcade St, Ipswich IP1 1EJ)
• Contract: 5 months with possibility of extension
• Hours: 37 hours per week, Mon-Fri, in office
• Pay rate: £13.25
• Clearance: Basic DBS (costs covered by the hiring process)
• Start: ASAP

If you’re looking for a role where your admin skills genuinely help people get through a process with confidence and clarity, this could be the perfect next step. Our Client is hiring for a reputed client in the Government-an exciting opportunity to support the smooth running of hearings and court processes in Ipswich.

What you’ll be doing:
• Prepare for, facilitate and help deliver administrative support for all types of hearings
• Provide face-to-face, telephone and written customer service, signposting users to the right support (including people with complex needs)
• Use HMCTS service scripts and knowledge materials to answer queries clearly and consistently
• Follow complaints policies and procedures, responding promptly to help prevent escalation
• Process case files with accurate data entry, secure information management, and adherence to retention/data loss protocols
• Support jury service tasks including selection, deferral, reassignment and attendance tracking-plus handling related expenses and court fees
• Help with listing and scheduling, supporting urgent requests and efficient use of judicial time
• Support enforcement activity, including basic financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., checks, issue logging and key/safety governance under team leader guidance)
• Maintain timekeeping/admin processes, including signing time sheets on the day of attendance
• Report and log building/facilities/IT issues and escalate where needed

What you’ll bring:
• The ability to work flexibly as part of a team and take direction from Team Leaders to meet priorities
• Strong digital skills-confident working with Microsoft Office and other databases
• Clear communication skills, including explaining procedures calmly in challenging situations
• A proactive, solutions-focused approach-resolving routine issues and escalating appropriately
• The resilience to remain impartial and professional, especially when dealing with difficult or distressing information
• Strong working relationships mindset-collaborating with stakeholders to support service delivery
• Confidence making routine everyday decisions within policy, and escalating complex matters when required

If you’re organised, confident with people and systems, and ready to play a vital part in supporting justice in Ipswich, we’d love to hear from you. Apply now and take the next step with Our Client.