Deputy Housing Contract Manager (EO)

• Location: RAF Wyton, Druce Ave, Huntingdon, PE28 2EF - Hybrid (60% office attendance)
• Pay rate: £15.98 per hour
• Working pattern: Mon-Fri, 8:30-4:30 (Full time office attendance for the first 2 weeks for training, Hybrid available after)
• Assignment Length: until 31/03/27 (with possibility of extension)
• Clearance: Basic DBS (Costs covered by the hiring process)

If you enjoy turning detail into action-coordinating stakeholders, improving processes, and ensuring services meet the standards expected-this is a great opportunity to support defence accommodation delivery with real impact.

What you'll be doing:
• Support the Housing Contract Manager to deliver key operational elements of the FDIS NAMS contract for Service Family Accommodation (SFA) across the UK
• Help ensure contractual compliance and delivery of performance standards, in line with FDIS contract and Tri-Service Housing Regulations (TSARs)
• Support assurance activities by recording, reporting and escalating risks, issues and opportunities
• Analyse and report on trends using collated information to identify improvements in service delivery
• Attend audits alongside industry partners to support adherence to governance, policy and best practice
• Assist with performance management activities, including reviewing outputs from meetings and supporting continuous improvement initiatives
• Help manage Defence Accommodation Stores (DAS) activities (including furniture provision via industry partners) and maintain key records (spend/stock/disposal/refurbishment logs)
• Provide essential administration support including managing a multiuser mailbox and supporting complaint-related processes

• Support emergent tasks and be prepared to cover for the Housing Contract Manager when required
What you'll bring:
• Experience working in a customer service environment
• Confident communication skills, with strong negotiation and influencing ability-able to lead through others
• A willingness to travel 1-2 times per month with a UK driving licence
• Ability to analyse and resolve issues independently
• Strong organisation and time management in a fast-paced environment
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Professional, values-led approach: integrity, honesty, and professionalism, with resilience and adaptability
• Curiosity and willingness to learn-recent graduates with the ability to ramp up quickly are welcome

If you’re ready to develop your contract and assurance capability in a meaningful, delivery-focused role, apply now to join the team as Deputy Housing Contract Manager (EO).