EO Caseworker Shift Work
Location: 5th Floor, The Capital Building, Liverpool, Merseyside, L3 9PP

• Pay rate: £21.37 per hour
• Full-time, office-based role with shift working on a 4-week rolling rota (includes early and mid shifts, weekend working, non-working days, and participation in an on-call rota)

• Early shifts 07:30-16:45
• Mid shifts 10:00-19:15

• Training provided, including an initial 2-week induction and mentoring programme
• Assignment length: 6 months, with possibility of extension (subject to ongoing recruitment processes)
Clearance required: CTC and basic DBS (costs covered by the hiring process)
If you thrive in fast-moving environments and enjoy making sense of high volumes of information-quickly, accurately, and calmly-this is a brilliant opportunity. Our client is hiring for a reputed client for an EO Caseworker role supporting operational coverage and incident information flow, with training and mentoring provided.

What you’ll be doing:
• Engage and build trusted working relationships with a range of internal and external stakeholders, including police, Home Office contractors, Border Force, Immigration Enforcement and other partners
• Act as a key point of contact for information flows on live incidents to Ministers and Private Offices, senior managers, press office teams, and front-line officers carrying out operational activity
• Receive and triage high volumes of incoming information from new and existing sources, preparing it for fuller analysis
• Assess risk and prioritise cases using defined criteria, ensuring decisions are recorded clearly for audit and accountability
• Deliver accurate, trusted reporting and monitoring updates for stakeholders, including concise reporting for senior audiences
• Support incident management by fulfilling key incident management roles and tracking actions and decisions
• Use data to identify behavioural changes and intelligence information, and produce statistical headlines to provide an overview of operations

What you’ll bring:
• A passion for delivery, with a solution-focused approach when challenges arise
• Resilience and the ability to work under pressure in a fast-paced environment with minimal supervision
• Strong organisational skills-planning and managing time effectively across a demanding rota
• Confidence to build relationships quickly and collaborate with stakeholders, influencing and negotiating effectively
• Strong written and verbal communication skills, including the ability to clearly explain complex matters
• The ability to triage, assess risk, prioritise, and ensure information is processed accurately and on time

Ready to bring clarity and confidence to operational decision-making? Apply now to be considered for the OCC Ops EO Caseworker role in Liverpool.