Admin Officer (AO)
Location: Birmingham (Victoria Law Courts, B4-6QA)

• Pay: £12.86 increasing to £13.25 after 12 weeks
• Grade: AO
• Assignment length: 6 months (extension possible)
• Working pattern: Mon-Fri, 9:00-17:00
• You’ll need an enhanced DBS for this role (cost covered by the client)
• Face-to-face interviews will be held
• On-the-job training provided

If you’re someone who thrives on keeping things running smoothly-supporting people, organising paperwork, and working to clear standards-this is a great opportunity with a reputed client. Join a team where your attention to detail genuinely helps cases progress and customers receive a “right first time” service.

What you’ll be doing:
• Preparing papers, files and court/tribunal documents for hearings, meetings and processes
• Maintaining and updating records on an in-house computer system and handling data input
• Carrying out general admin tasks such as photocopying, filing, post opening and dispatch
• Supporting meeting room bookings and preparing agendas, joining instructions and handouts
• Clerking civil and family courts/tribunals hearings, helping ensure materials are up to date
• Handling face-to-face, written and telephone enquiries, providing helpful customer service
• Supporting listings/rota administration by checking files and assisting court users
• Processing standard casework documentation, including documents relating to orders, claims, fines and fees
• Checking and verifying documents, records and returns against criteria and quality standards
• Producing basic statistical analysis and handling straightforward report and financial processing
• Communicating with the public, judiciary and wider stakeholders to collect information and follow correct procedures

What you’ll bring:
• Excellent customer service and communication skills, with a calm, professional approach
• Strong administrative capability-organised, accurate and able to work to workload targets
• Confidence using computer systems for records, data input and updates
• A proactive mindset: you’ll use discretion and initiative within clear systems and processes
• The ability to follow guidelines and escalate complex issues to the right support when needed
• A team-focused attitude, contributing to continuous improvement and problem-solving

If you’re ready to bring structure, accuracy and a supportive presence to a busy public-facing environment, we’d love to hear from you. Apply now to be considered for this opportunity in Birmingham.