Admin Officer (AO)
Location: Northampton (85-87 Ladys Lane, NN1 3HQ)

• Pay: £12.86ph, increasing to £13.25 after 12 weeks
• Working pattern: Mon-Fri, 9-5
• Assignment length: 6 months, with possibility of extension
• Clearance: Basic DBS
• Interview style: Face-to-face interviews
• On-the-job training will be provided

If you’re someone who thrives in a fast-moving, people-facing environment-and takes real pride in getting things right first time-this is a fantastic opportunity to support the smooth running of day-to-day court and tribunal administration. Hiring for a reputed client, this role offers structured on-the-job training, a supportive team, and the chance to make a visible impact for the public.

What you’ll be doing:
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing standard court/tribunal documents and drafting letters and correspondence to guidelines
• Managing key admin processes such as photocopying, filing, post opening and dispatch
• Creating and updating records on an in-house computer system and completing accurate data input
• Supporting listings and rota management, checking files, and ensuring materials are up to date
• Handling enquiries at the counter (face to face), and via phone and written correspondence
• Scheduling and preparing meeting rooms and supporting training/course logistics
• Clerking civil and family courts/tribunals and ensuring relevant documentation is available
• Processing casework documents (including claims, fines and fees, and legal aid details) with accuracy and speed
• Carrying out checks and verification against criteria, procedures and quality standards
• Producing basic statistical analysis reports and handling straightforward financial information where required
• Communicating professionally with court users, the judiciary, and external parties, providing excellent customer service

What you’ll bring:
• Strong administrative ability and a careful, detail-focused approach to accuracy and quality
• Excellent customer service skills-calm, helpful, and polite in face-to-face and phone interactions
• Confidence working with computer systems for records, data input and producing documents
• Ability to work to targets for throughput and accuracy, especially during busy periods
• A flexible mindset and willingness to support ad hoc team needs across local office cover
• An interest in continuous improvement-using guidelines and discretion to suggest practical ways to improve

Ready to take the next step? Apply now to be considered for this Admin Officer (AO) opportunity in Northampton-we’d love to hear from you.