Call Handler
Location: St. Katharines House 21-27 St. Katherines Street Northampton Northamptonshire NN1 2LH 

• Pay rate: 13.25 per hour
• Hybrid: 60% office 40% home after training
• Training: 4 weeks on site 
• Hours: 27 per week, service runs 8:30-17:00 on a scheduled basis
• Our Client is open to candidates from a retail background or those who have recently left university

If you’re the kind of person who stays calm under pressure and genuinely cares about helping others, this could be a brilliant opportunity. Our Client is hiring Call Handlers to join a fast-paced, inbound contact centre-where your friendly voice, clear communication, and empathy really matter.

What you’ll be doing:
• Handling inbound calls from members of the public seeking assistance with Civil Money Claims
• Responding to queries accurately and efficiently, supporting customers in often stressful situations
• Providing excellent customer service with patience, empathy, and understanding
• Being confident moving between calls quickly in a fast-paced environment
• Communicating regularly with court staff at processing sites throughout the country

What you’ll bring:
• A bright, friendly and courteous approach-especially when customers are under pressure
• Strong written communication skills
• Initiative and the ability to multi-task while maintaining accuracy
• An empathetic mindset and an ability to remain professional and respectful at all times
• Confidence working in a targets-driven environment (targets will be introduced once training is completed)

Ready to put your customer service skills to work in a role with real impact? Apply now-our Client ideally wants candidates to start around the same time, with CVs welcomed early next week (please allow for notice requirements for IT setup).