Case Assistant (Security Vetting)
Location: Imphal Barracks, Fulford Road, York YO10 4HD

• Pay: £12.86 per hour
• Hybrid working (after training): 3 days in the office / 2 days from home
• Training: Full training provided (initial programme may last up to 10 weeks). During training, attendance is office-based 5 days per week
• Security clearance: Basic SC clearance required (Costs covered by the hiring process)

If you’re detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications. This is a friendly, structured role with training provided-ideal if you’re looking for a clear path into a responsible, customer-focused operation.

What you'll be doing:
• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone
• Handling sensitive customer information securely and confidentially at all times
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
• Supporting colleagues and applications through appropriate actions and interventions
• Moving between different administrative duties as required to meet business needs
• Making impartial, well-reasoned decisions in line with process requirements
• Working at pace to meet targets without compromising quality

What you'll bring:
• Excellent attention to detail and a strong quality-first mindset
• Confidence working independently and collaboratively within a team
• Strong IT skills, including Microsoft Office (Word and Outlook)
• Clear verbal and written communication skills, with an organised, professional approach
• Ability to handle sensitive information securely and consistently
• Experience using bespoke IT systems is advantageous
• Strong customer service orientation and the ability to maintain consistency under pressure

Ready to use your admin skills and attention to detail to make a real difference? Apply now with your CV to be considered for this direct-offer role.