Administration Officer
Location: Croydon (Montague Court, 101 London Road, West Croydon, CR0 2RF)

• Full time, office based: Monday to Friday, 37 hours per week
• Pay: £15.59 per hour
• DBS level: Basic DBS (costs covered by the hiring process)
• Assignment: 6 months initially, with the possibility of extension
• Start date: ASAP (pending compliance checks)
• Training: HMCTS induction and role-specific training will be provided (duration to be confirmed)
• Interview process: Interviews via Microsoft Teams

A strong next step starts with reliable admin, great customer care, and a calm head under pressure. Our Client is hiring two Administration Officers to support tribunal administration in a busy, people-focused environment. If you’re organised, accurate, and confident communicating with others, we’d love to hear from you.

What you'll be doing:
• Processing tribunal applications and keeping records up to date on internal systems
• Creating, updating and maintaining accurate case records
• Producing and uploading court and tribunal documentation
• Preparing paper and digital files for tribunal hearings
• Handling enquiries via telephone, email, written correspondence and face-to-face
• Clerking tribunal hearings, including in person and via video hearings
• Supporting tribunal users, witnesses and representatives during hearings
• Carrying out general administration such as filing, photocopying and record management
• Managing your workload effectively in a fast-moving environment with competing priorities

What you'll bring:
• Previous administrative experience in a busy office setting
• Excellent customer service skills with a professional, empathetic approach
• Strong written and verbal communication skills
• The ability to prioritise workloads and meet deadlines
• High attention to detail and accuracy (you get things right first time)
• Competent IT and keyboard skills
• Confidence following procedures, while also using initiative when required
• A flexible, team-first attitude

If you’re ready to bring structure, clarity and excellent service to tribunal administration, apply now through Brook Street. We’re here to support you through the process.