Operational Support Officer (including usher duties)
Location: Chatham (Medway Magistrates Court, The Brook, Kent ME4 4JZ)

• Pay is £12.86 per hour for 12 weeks, then £13.25
• Fully office-based, Monday to Friday, 9am-5pm (37 hours per week)
• Enhanced DBS clearance is required (Provided by Brook Street for successful candidate)
• Assignment runs until 29/01/27, with potential extension
• Training is provided and will be ongoing while you’re in post
• Travel to Maidstone Combined Court for training may be required (reimbursed)
• Pre-booked leave may be approved during training if not excessive

If you’re someone who enjoys putting people at ease and keeping things running smoothly in a busy public-facing environment, this is a brilliant opportunity to support the day-to-day work of our client at Medway Magistrates Court. You’ll play a key role in welcoming court users, assisting proceedings, and delivering practical administrative support.

What you'll be doing:
• Welcome and receive all court visitors, including judiciary, juries, solicitors and barristers, the police, witnesses and members of the public
• Call people into court and hearings in priority order, coordinating with Court Clerks and Legal Advisers
• Provide helpful information about proceedings, including keeping parties updated on changes to courtrooms and hearing times
• Escort court users into and out of the building and support arrangements around swearing oaths
• Collect, deliver and organise files and bundles for judiciary and clerks, ensuring the right papers are available
• Prepare court/meeting rooms for hearings and help clear down at the end of the day
• Support hearings, including navigating hearings via video link (onsite and remotely) where required
• Provide general help to members of the public attending hearings, alongside day-to-day queries
• Carry out general administration such as filing, printing, data entry and typing
• Draft standard letters and documents, and create/update records on internal systems
• Support standard court paperwork preparation for hearings, tribunals and meetings
• Clerking duties for Civil and Family Courts, tribunals and hearings as required

What you'll bring:
• Confidence in a front-of-house, professional environment where communication matters
• A calm, organised approach to supporting multiple priorities across the working day
• Strong attention to detail for handling documents, records and court paperwork
• Good interpersonal skills-able to explain processes clearly and support people appropriately
• Comfort with administrative tasks including typing, filing and data input

Ready to make a real difference in a role where professionalism and people-first support are at the heart of everything? Apply now and we’ll be in touch about next steps.