Admin Officer (BBBH443648) Stoke-on-Trent, England

Salary: GBP12.86 - GBP13.25 per hour
  • Job Title: Admin Office

    • Location: CTSC, Bennett House, Town Road, Hanley, Stoke-on-Trent, ST1 6AU
    • Pay: £12.86/hour for the first 12 weeks, increasing to £13.25/hour thereafter
    • Working pattern: Full-time, Monday-Friday, 9:00am-5:00pm
    • Training: Onsite training academy, typically 8 weeks (no extended holidays during training)
    • Security clearance: Basic DBS provided by Brook Street if successful
    • Start dates:  ASAP subject to compliance checks
    • Working arrangement: Fully onsite for minimum of 8 weeks; hybrid may be considered once competent (typical: 3 days office / 2 days from home)
    • Interviews: Informal team interview with our Client if CV successful
    • Facilities: Car parking and kitchen facilities available

    If you’re someone who thrives in a people-focused, fast-moving environment-and you’re comfortable being the reassuring voice on the phone-this is a great opportunity to join a busy public sector Probate Team. You’ll support members of the public and legal professionals with application updates, enquiries, and clear next steps.

    What you'll be doing:
    • Taking inbound calls from service users and legal professionals
    • Providing accurate updates and guidance on applications and court cases
    • Processing and updating large volumes of case information accurately
    • Delivering high-quality customer service in a sensitive service area
    • Supporting with a range of administrative duties alongside telephone work
    • Signposting users and guiding them through the next stages of their applications

    What you'll bring:
    • Previous contact centre or customer service experience
    • A calm, assertive and resilient approach
    • Excellent communication and listening skills, with the ability to explain procedures clearly
    • Confidence working in a fast-paced, telephone-based role
    • Strong attention to detail and pride in accurate record updates
    If you’re ready to help people through important steps and build your skills in a supportive team, apply with your CV today.