This position is no longer open for applications

As a Customer Service Advisor you will be responsible for:

• To represent the company by responding to phone calls, emails and face-to-face requests for information to answer queries.
• To ensure the service is delivered to a high quality and within appropriate timescales, meeting both statutory deadlines and expectations, based on the targets (KPIs).
• Provide a customer focused service by prioritising workload according to deadlines.

• To deal with a range of correspondence, telephone queries and personal visits. Respond to all enquiries in a positive and professional manner and process them in accordance with the companies procedures.
• To handle customer complaints, escalating where necessary to the Customer Services Team Leader.
• To handle difficult phone calls such as bereavements with empathy professionalism. To be aware of our duty of care to our customers, and have the ability to identify when a referral is needed.