Freight and Logistics Administrator - £27,000 - £28,000 – Dorking

We have an opportunity available with a valued client of ours that sits within their Freight and Logistics team. The business is growing and has a great reputation.

The main purpose of the role is:

This key role within the freight and logistics team is to provide support in processing orders and coordinating logistics to manage the shipping in and out of goods. The role involves regular contact with freight suppliers, shipping agents and customers. Responsibilities will be structured around regular duties and deadlines that will be set by the manager.

Key Responsibilities:

• Develop and maintain strong relationships with third-party courier partners to ensure efficient and reliable service.
• Monitor and track shipments, investigate issues, and address customer complaints regarding courier services promptly and effectively.
• Oversee the process of managing product returns, booking them in, and scheduling deliveries to ensure timely and accurate fulfilment.
• Prepare and submit claims for lost, damaged, or delayed shipments to ensure reimbursement and resolution.

Qualifications and Skills:

• Previous experience in a customer service role, preferably in the logistics or courier industry.
• Strong communication and interpersonal skills to effectively interact with couriers and customers.
• Excellent organisational and multitasking abilities to manage various responsibilities simultaneously.
• Attention to detail and problem-solving skills to handle complaints and investigate issues thoroughly.
• Proficiency in using tracking systems and other relevant software.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits and Offer:

• Competitive salary of £28k per annum.

• Comprehensive training and ongoing support.
• Opportunities for career advancement within the company.

A positive and collaborative work environment.