Customer Service Advisor (Mon-Fri + 1 in 3 Sat)

Location:  Ayr, Scotland
Salary:  GBP18600 - GBP19600 per annum + Benefits + Bonus

Ayrshire, Saltcoats £18600 - £19600 (+Pro-rata Options available for other working hours) + Benefits

If you thrive on people focused, detail driven customer service, in a role than can truly change people’s circumstances, this could be the job for you.

CCA Recruitment is excited to be recruiting for Collections Associates to join a large-scale financial services business which works on behalf of some of the UK’s best-known brands. Joining a growing business, with an enviable career path, great benefits and varied working options, this really could be the start of a great new career.

Unlike most  businesses in this space, having experience in a similar environment is not a pre-requisite. If you have worked in contact centre and financial services, great, if not, but you can evidence great customer focused experience in another sector, we would be keen to speak with you.

What sets this role apart?

  • Company Culture: A supportive and open culture, in an ethical business which puts treating people (both staff and customers) at the heart of things.
  • Making a Difference: Engaging with customers who directly benefit from your help and advice during difficult circumstances, makes job satisfaction a real part of every day.
  • Staff Enablement: With exceptional training and ongoing support, staff are constantly enabled to do their job right.
  • Benefits: With starting salaries up to £19200, Bonus Scheme, Pension, Life Assurance and Private Healthcare, staff are well rewarded.
  • Work/Life Balance: With scope to work either 35, 37.5 or 40 Hours per week, and only one Weekend Shift (1 Saturday) in every three, there is plenty of life outside of work. Shifts are between 8am and 8pm.

What are we looking for?

  • Passion – Individuals who know their customer’s needs and genuinely care about the service they receive
  • Experience – A stable and customer focused background, ideally in call centre/financial services, but open to hospitality, retail and many more….
  • Commitment – Staff that are serious about their careers, stick with new challenges and are hungry for more


If you have made it this far and think you are up for a new challenge, please get in touch now. If you have questions and would like to discuss the role, please contact Rob Hilley on 0141 406 6735.

We are interviewing now for a start date in July or August.  


No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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