This position is no longer open for applications

Working for a renowned software company supplying solutions within the construction industry, the Professional Services Manager you are responsible for managing the training team, developing and delivering a range of training courses and services to our customers.

Working closely with both new and existing customers, the Professional Services Manager will successfully develop and lead software implementations to customer specifications and methodologies. Continuously finding ways to improve our services, quality, procedures and year on year growth.

Key Responsibilities:

• Oversee the maintaining of training manuals and documentation
• General ad-hoc training projects as required
• Maximise the quality of training with surveys and feedback metrics
• Provide guidance on installation, setup and operation of products on a consultancy basis
• Aid in gathering requirements from customers for future product enhancements
• Provide a complimentary consultancy and support service to our customer base
• Conduct on-line (Teams) meetings and sessions with customers
• Consider the costs of planned consultancy, keeping within budget, and assess the return on investment
• Monthly training/consultancy statistics and KPI's reporting
• Continuously look for cost efficiency improvements for the Professional Services Department
• Deliver training programmes as and when required acting as facilitator, moderator or trainer
• Monitoring and assessing the effectiveness of training programmes
• Assist with pre-sales call/meetings with sales and customers

About You

• Technical training with strong presentation skills
• Previous experience with training course development for software products
• Strong communication skills and ability to interact with customers with accuracy and professionalism
• High self-motivation, eagerness to learn, good time and work management
• The ability to be able to perform problem solving instantly
• The ability to discuss IT technical issues with regards to the installation and operation of software applications
• High level of competency in Microsoft Office (Word, Excel & PowerPoint) and Microsoft operating systems
• Manage a training/consultancy team whilst working on budgets and targets
• Experience of creating LMS practices and strategies to fit organisational needs
• Experience in using LMS software

Salary and Benefits

• Salary up to £50,000 plus £5,000 car allowance
• 37.5 hour working week
• Competitive benefits