Claims Processor
Harrogate
Salary up to £30,000

Are you looking for a career within the Insurance Industry?

We are working with an innovative and market leading Insurance brokerage who have an exciting opportunity for a Claims Advisor to join their team.

The successful candidate will come from a background of providing the very best customer service and office administration experience.


Responsibilities:

• Maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
• Work flexibly to support the business needs.
• Successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome.
• To identify fraudulent claims / claimants
• Effectively explain policy limitations to policyholders, whilst providing excellent customer care.
• Support the Manager, Team Leader and Account Executives with ongoing service development.
• Compile comprehensive, thorough and detailed letters and emails to both policyholders and third parties alike.
• To be able to identify underwriting ambiguities and create request for change documents accordingly

Essential:

• Organise, prioritise & undertake work in an efficient & logical manner
• Must have strong administration background and ability to organise workload
• Must have good IT literacy, familiar with Outlook, Word and Excel
• Sound problem solving abilities with a good and appropriate use of initiative
• Maintain an enthusiastic & high energy approach to work

Benefits:

• Annual discretionary bonus
• 25 days annual leave plus bank holidays
• Death in service benefit 4 x base salary