Head of Omnichannel Operations (ZGMPCZ-A5A584B1) Bangkok, Thailand
| Salary: | Allowance + Variable Bonus |
About the Head of Omnichannel Operation Role:
In this role, you will lead and strategize the seamless integration of customer experiences across diverse channels. You will drive operational excellence, optimise processes, and ensure efficient end-to-end order management, including robust inventory and logistics management. Collaboration with cross-functional teams, leveraging technology, and implementing best practices will be key to enhancing customer satisfaction, maintaining optimal inventory levels, and achieving business objectives. This role offers a competitive base salary with attractive benefits.
Key Responsibilities:
- Develop and execute an omnichannel operations strategy aligned with business goals
- Identify opportunities for process improvement and efficiency gains
- Oversee the entire order lifecycle, from initiation to fulfilment, ensuring accuracy and timely delivery
- Implement best practices for order and return processing and tracking across multiple channels
- Manage inventory levels to meet customer demand while minimising excess stock.
- Implement effective inventory control measures and collaborate with relevant teams to optimise stock levels
- Streamline logistics processes to enhance the speed and efficiency of product distribution
- Collaborate with logistics partners to ensure timely and cost-effective delivery
- Work closely with warehouse, marketing, sales, and customer service teams to align omnichannel strategies
- Collaborate with IT teams to implement and enhance technology solutions supporting omnichannel operations
- Ensure seamless integration between various systems for efficient data flow and communication
- Work with finance teams on reconciliation tasks
- Implement initiatives to improve the overall customer experience across all channels
- Address customer issues related to order fulfilment and logistics promptly
- Establish and monitor key performance indicators (KPIs) for omnichannel operations
- Generate regular reports on operational performance, identifying areas for improvement
- Identify and mitigate operational risks related to order fulfilment, inventory, and logistics
- Implement contingency plans to address potential disruptions in the supply chain
- Lead and mentor a high-performing team, fostering a culture of collaboration and innovation
- Provide training and development opportunities to build a skilled and motivated workforce
- Build and maintain strong relationships with vendors and logistics partners
- Negotiate contracts and agreements to ensure favourable terms for the organisation
- Stay informed about relevant regulations and compliance standards affecting omnichannel operations
- Ensure the organisation adheres to legal and regulatory requirements
To succeed in this role, you must have good communication skills in English.
Key Qualifications:
- Bachelor’s Degree in e-commerce, supply chain, or related fields
- Minimum seven -10 years of progressively responsible experience in E-Commerce operations and fulfilment
- Minimum of three to five years of team management experience
- Fluent in English
- Confident and clear communicator
- Logical thinker with strong problem-solving skills
- Service mindset
- Strategic, but also capable of being hands-on when needed
- Team player
This leading company needs no introduction and is recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.
If you are a highly motivated individual passionate about delivering exceptional customer experiences and driving operational excellence in an omnichannel environment, this is the right place for you.
Apply today.