Collections Analyst - Credit Control (CACCOD) Stockton-on-Tees, England
| Salary: | GBP22000 - GBP28000 per annum |
Key Features
• Dealing with and managing customer accounts to ensure effective and efficient credit control.
• Working to tight deadlines.
• Management of agreed customer credit limits and payment terms in line with the policy.
• Maximise business's cash flow.
• Proactive management of any due debt to minimise and reduce any overdue debt and to meet agreed KPI’s
• Administer customer queries within agreed SLA guidelines / value levels to avoid or minimise any delay in the collection of outstanding balances.
• To develop the close working relationship and liaison with business operational teams to support the timely collection of debt and resolution of any queries.
• Develop and maintain key contacts with customers to support the collection process.
• Ensure that any commercial risk is identified and relevant actions taken to reduce or remove this risk.
Experience/Qualifications
• Experience of working within a Debt collection/ Payment processing environment.
• Ability to work under pressure to meet KPIs
• Previous administrative experience within a customer service environment
• Good interpersonal skills
• Good level of analytical skills
• A good team player who will be self-motivated and customer focused
• Have excellent communication and IT skills (Excel & Word)
• SAP knowledge is preferable