Receptionist (Probation Service Band 2)
Location: National Probation Service Unity House, 14-16 New Street, West Bromwich Ringway, West Bromwich, West Midlands, B70 7PQ, 

• Pay rate: £12.71 
• Working pattern: Monday to Friday, 37 hours
• Assignment length: 4 months from start, with possible extension
• Start timing: Once vetting has returned (possibly around 8 weeks for processing)
• Clearance level: NPS Enhanced Vetting (cost covered by the hiring process)
• Training: On the job

If you’re organised, calm under pressure, and confident working with sensitive information, this is a great opportunity to become the reassuring face of a busy probation service. You’ll support day-to-day operations, help people feel welcomed, and keep records and communications running smoothly.

What you'll be doing:
• Maintain and update databases and case files with accuracy
• Handle communications via phone, email, and in-person enquiries
• Provide reception cover and support meetings and visitors
• Liaise with internal teams and external agencies to keep processes moving
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards at all times

What you'll bring:
• Comfortable handling sensitive and confidential information
• A confident, professional demeanour-steady and approachable with people
• Strong organisational skills with the ability to multitask effectively
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Ability to work 37 hours per week, 9-5 fully onsite, with a late night once a month (usually a Wednesday, 12:00pm-7:00pm)

Ready to bring structure, professionalism and reassurance to a key front-of-house role? Apply now-once your vetting is in motion, we’ll be in touch with next steps.