Join Our Team as an Outpatient Bookings Administrator (Band 3) at Royal Group of Hospitals in Belfast !

Are you organised, people-focused, and eager to make a difference in patient care? We’re looking for a proactive Outpatient Bookings Administrator to join our team and help us deliver a seamless experience for patients and healthcare staff.

Location – Royal Victoria Hospital, Belfast
Salary - £12:75 per hour

What’s involved?
You'll play a key part in our busy Outpatients team, handling patient and GP queries, managing appointments, and keeping our clinics running smoothly using the ENCOMPASS system.
Your main duties will include:

• Handling incoming referral letters, registering and processing them accurately.
• Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority.
• Generating reports and analysing data to maximise clinic capacity.
• Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly.
• Ensuring clear, courteous communication with patients, families, GPs, and colleagues—whether by phone, letter, or in person.
• Supporting patients with additional needs, including arranging interpreters and accessible communications.
• Proactively spotting problems—like incorrect bookings or missing patient details—and quickly sorting them out.
• Helping with admin tasks like scanning documents or notifying patients about appointment changes.

What you’ll need:

• Good attention to detail and the ability to work well with IT systems.
• Strong communication and problem-solving skills.
• A supportive attitude—ready to help patients, families, and colleagues.
• Flexibility to adapt in a busy, changing environment.

Why join us?
We offer a friendly, supportive team environment where your admin skills directly help patients access the care they need. You’ll build NHS experience, work with dedicated professionals, and know that every day you’re making a real difference.

Excellent opportunity for career progression!

Ready to make an impact? Apply now to join our Outpatients team!

Please call Siobhan Hanna at Brook Street UK for further information