IT Support Specialist (214739) Foothill Ranch, California
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IT Support Specialist 1 – Estimated 1 year plus contract with possible extension- Irvine 92618 – Our client is one of the Leading Gaming Companies in the World, Great to Have on Your Resume - $20 to $25/hr
Job Purpose:
The IT ServiceDesk Associate Technician is expected to have High Volume and High Turn Around for ticket resolution, escalation, and communication
- Resolution/processing of incident and request tickets
- Escalating/routing issues to appropriate service teams
- Communication regarding ticket status
- Responding to phone calls to the Critical IT Hotline
User education and support of IT related software, account, and access services as well as company processes and policies
Primary responsibilities:
- Triage, resolve, or escalate Incidents/Critical Incidents in a timely manner to minimize SLA breaches
- Evaluate Time Sensitive requests and escalate as needed
- Software installs by remote desktop, SCCM, or MDT.
- Account life cycle management from New hires to account deactivations through scripts, Active Directory, Exchange Management Console, or Office 365 Admin Portal.
- Basic working knowledge in using Exchange Management Console and/or Office 365 Exchange Portal
- Basic working knowledge on Network configurations (Switch Ports, HDCP Management, VLAN management)
- Basic working knowledge in Telecommunication and productivity tools (Cisco Unified Communications, WebEx, Cisco Jabber/Spark)
- Working knowledge on best practices for Windows System support on account, email, and windows group management
- Basic working knowledge in desktop/laptop hardware troubleshooting
- Basic working knowledge in building, imaging, and deploying desktops
- Assisting the Desktop team in office building moves
- Setup, teardown, and supporting company events
Experience Required:
Degree or equivalent experience
- Active Directory
- Knowledge and little to no working experience
- Exchange Management
- Knowledge and little to no working experience
- PC hardware components
- Knowledge and little to no working experience
- System Center Configuration Manager
- Knowledge and little to no working experience
- Working Experience
- 0-1 years in a small business or corporate business environment within the IT Field
Pluses:
- Cisco Telepresence installation and configuration
- Certified Technology Specialist Certification
- Crestron Silver Certification Level
- ITIL Certification
- ServiceNow Ticketing System
Volt is an Equal Opportunity Employer.
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