Customer Service Administrator - Animal and Plant Health Agency (APHA)
Location: Exeter (Hybrid Working) - 2-3 days per week in the office at APHA, , Exeter, EX2 7LQ
Pay Rate: £13.98ph 
Contract: March 2027 
Do you enjoy helping people, solving queries, and keeping customer information accurate? Join the Animal and Plant Health Agency (APHA) as a Customer Service Administrator and play a key role in supporting services that protect animal and plant health across Great Britain. This is a fast-paced, friendly team where your communication and admin skills really make an impact.
What you'll be doing:
• Handle inbound and outbound calls with customers and stakeholders, providing clear guidance and information
• Manage customer enquiries, including following up where issues can’t be resolved immediately
• Maintain excellent customer service while managing expectations and priorities
• Liaise with farmers, veterinary practices, delivery partners and other stakeholders to support smooth outcomes
• Update customer information and records accurately across internal systems and databases
• Monitor shared mailboxes and respond to enquiries in line with APHA procedures
• Process and maintain accurate records, organise meetings, and support team administration activities
• Take meeting notes and support training and business activities
• Work collaboratively with colleagues across Great Britain to meet service targets and deadlines
What you'll bring:
• Proven customer service experience, ideally with telephone enquiry handling
• Confident communication skills-professional, friendly, and effective both verbally and in writing
• Strong administration and organisation skills with excellent attention to detail
• Solid IT skills, including confident use of Microsoft Office
• Experience updating records/databases and working with data accurately
• Ability to thrive in a busy, fast-paced environment and adapt to changing priorities
• A flexible, customer-first approach and the ability to stay calm when managing competing demands
Additional information:
• Hybrid working: you’ll be required to attend the Exeter office 2-3 days per week
• This role includes training on APHA systems and procedures
• APHA is part of Defra-candidates are encouraged to research the organisation ahead of interview
If you’re passionate about delivering great customer service and you’re confident managing enquiries with accuracy and empathy, we’d love to hear from you. Apply now to join APHA in Exeter.