Administrative Officer (AO) x2 - Clerkenwell and Shoreditch County Court and Family Court HMCTS AO x2
Location: East London, EC1V 3RE
Working Days / Hours: 37 Hours
Working Pattern: Monday to Friday - Full Time in Office
Pay Rate: £15.59
Level of Clearance Required: Basic DBS 
If you’re someone who enjoys keeping things running smoothly, supporting people with empathy, and taking pride in accuracy, we’d love to hear from you. Our Client is hiring Administrative Officers to help progress cases through the court/tribunal system and ensure high standards of customer service across teams within Her Majesty’s Courts and Tribunals Service (HMCTS).
What you’ll be doing:
• Prepare papers, files and court/tribunal documents for hearings, meetings and proceedings
• Create, update and input records on in-house systems; complete post opening and dispatch
• Support court operations by checking files, ensuring materials are up to date, and assisting with listing and rota management
• Handle enquiries at the counter (face to face), and by telephone and in writing-delivering a “right first time” service
• Liaise with relevant parties to schedule, serve documents and execute appropriate processes, including handling payment by chip and pin where needed
• Verify and check documents, records, accounts, claims and returns to ensure compliance and quality standards
• Contribute to team information board (TIB) meetings and support continuous improvement, including assessing the impact of new systems/processes
• Produce basic statistical analysis reports and support straightforward financial processing, including reconciling accounts and preparing invoices
• Assemble and interpret information to prepare for daily TIB meetings and operational needs
What you’ll bring:
• Excellent administration skills with a strong attention to detail and accuracy
• Confident, helpful customer service-polite, prompt and professional in all interactions
• The ability to work to workload targets while maintaining quality
• Clear communication skills and confidence working with a variety of stakeholders, including court users and internal colleagues
• A proactive approach to problem-solving, using guidelines and escalation routes when issues are complex
Additional information:
• Lean principles and continuous improvement are part of day-to-day working-so you’ll be supported to use discretion and initiative within set processes (SOPS)
• While you’ll be based at a specific office, flexibility may be required to help at other local sites on an ad hoc basis
• Some roles may include regular contact with members of the Judiciary and the legal profession
Ready to make a real difference? Apply now to join a team that values accuracy, continuous improvement, and the impact great administration has on public service.