Information Governance & Complaints Administrator - Health Research Authority (ACF)
Location: Home Based (London team)
Pay Rate: £14.52
Assignment Length: 6 Months 
Join the Information Governance & Complaints team in a role where accuracy, discretion and strong administration truly matter. If you’re someone who enjoys working through details, coordinating evidence, and supporting processes end-to-end-this is a great opportunity to make an impact behind the scenes.
What you'll be doing:
• Log, track and acknowledge Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints
• Support investigations by gathering information and documentation from internal teams and external stakeholders
• Coordinate document searches and evidence collection across departments to meet required timescales
• Review and redact sensitive information where necessary, ensuring information is handled appropriately
• Draft simple responses, updates and holding communications with clear, professional wording
• Maintain accurate records and update case management systems throughout each request/case
• Support records management and information governance improvement activity
• Provide general administrative support to the team and communicate professionally with a range of stakeholders
What you'll bring:
• Strong organisational and administrative skills with excellent attention to detail and accuracy
• Confident written and verbal communication, able to produce clear, helpful updates
• Ability to prioritise and manage competing deadlines in a varied workload
• Experience working on tasks requiring concentration-especially where accuracy is critical
• Ability to work independently, use initiative, and follow processes consistently
• Comfortable handling confidential or sensitive information with discretion
Additional information:
• Degree qualification or equivalent experience is required
• Knowledge of information governance and/or data protection is desirable, along with experience in FOI/SARs, complaints, or casework
If you’re looking for a role that values careful working, professionalism and steady delivery, we’d love to hear from you. Apply now to join a supportive team and take pride in getting things right.