Administrative Officer (AO) - The Animal and Plant Health Agency (APHA)
Location: Worcester, WR4 9FP (Hybrid working - 1-2 days in the office)
Pay Rate: £13.98ph 
Contract: Until March 2027, with possible extension
Join the Customer Service Centre and help keep essential business-unit administration running smoothly. If you enjoy combining accurate data handling with great customer support, this role offers real variety, clear processes, and an opportunity to contribute to continuous improvement.
What you'll be doing:
• Deliver a range of administrative processes within defined timescales and performance targets
• Keep accurate records, updating files and information systems as required
• Input and maintain data quality on bespoke APHA data capture systems
• Liaise with the public, colleagues, APHA staff and corporate teams, plus delivery partners and external stakeholders
• Provide advice and guidance on policies and procedures to internal and external contacts
• Respond to public requests with accurate, timely information-balancing clarity with professionalism
• Support delivery by identifying issues that may affect performance and escalating to your Line Manager when needed
• Act as a positive role model within the administrative team, responding constructively to change
What you'll bring:
• Familiarity with Microsoft Office, particularly Outlook, Word and Excel
• Strong attention to detail to ensure records and data remain accurate, timely and complete
• Confident communication skills-able to provide polite written and verbal guidance
• Ability to manage your workload effectively and follow established procedures
• A customer-focused mindset, with awareness of how your communication impacts the customer experience
• The drive to identify efficiencies and support ongoing improvement in your team
Additional information:
• You’ll report to the Executive Officer (Team Leader) and work closely with teams across the office and wider APHA
If you’re organised, dependable, and thrive in a busy service environment, we’d love to hear from you-apply now for the AO Administrative Officer role.