Are you looking for a busy, patient-focused telephone role where you can make a real difference?

We're working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisors to join their team on a temporary basis until the end of August. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period.

What will you be doing as a Customer Service Advisor?

• Handling inbound and outbound calls
• Supporting patients with queries, including appointment locations, cancellations, and rescheduling
• Booking patient appointment slots into the system
• Calling patients who have booked directly to complete telephone pre-assessment checks
• Completing non-clinical pre-assessments with patients over the phone
• General administrative tasks
• Discharging patients post-surgery (post-op admin)
• Supporting day-to-day tasks across the team during a high-demand period

This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment - meaning youll be helping the team stay on track through a very busy period

We would LOVE to hear from you if you have the following skills and experience:
Whether you've worked as a Call Centre Advisor, Contact Centre Agent, Patient Coordinator, Administrator, or any other telephone-based role, we want to hear from you!

We're looking for someone with:

• Previous telephone-based experience (essential)
• Strong communication skills and the ability to handle patient queries with empathy
• Good MS Office ability and ability to pick up new systems quickly
• The ability to commit to the booking until the end of April
• Reliability - someone not planning time away, and able to work shifts between Christmas and New Year
• Previous healthcare background, medical or NHS experience could be an advantage but is not essential
• DBS or NHS card could be an advantage but not essential

What will you get in return for your work as a Customer Service Advisor?

• £12.71 per hour, weekly paid on a timesheet basis
• Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week)
• Full training provided
• Opportunity to support NHS patients in a meaningful, rewarding role
• Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement)
• Friendly team environment
• Based close to major motorway and public transport links in Didsbury / Chorlton area
• Length of Booking is until end of August
• This is a temporary role to cover an influx of work whilst the permanent team is being recruited