Administrative Assistant (BBBH66175) East Syracuse, New York
| Salary: | USD13 - USD15 per hour + 401 K, Medical, Dental and Vision Insurance |
Administrative Assistant
Location: East Syracuse, NY (13057)
Job ID: # 66175
Pay Rate: $13-15
Job Description:
Support all Client Excellence continuous improvement activities including:
- Manage Customer Experience Program customer feedback data in NPS platform and determine the proper course of action to improve customer satisfaction.
- Provide monthly and on demand reporting to leadership and other functional groups to support continuous improvement activities and identify other opportunities for improvement.
- Assist with reports to support All Hands meetings including the recognition program.
- Collect data for various newsletters.
- Populate data in the Agent performance scorecard to track agent performance KPI's over time.
Qualifications:
- Data analytics experience required.
- Excel, PowerPoint, Word, Outlook required.
- Customer Experience Program experience strongly recommended.
- Qualtrics or Medallia experience strongly recommended.
- Six Sigma experience strongly recommended.
- Salesforce Experience preferred.
- High School Diploma or GED
- US Citizen
Benefits provided:
- 401K
- Medical, Dental and Vision Insurance
- Sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.