Customer Service Advisor Working From Home (Req/586156) Liverpool, England
| Salary: | GBP8.91 - GBP8.91 per hour + Weekly pay, free parking onsite |
You don’t need to have retail customer service experience to be successful in this role. All we ask is that you have worked in customer services and have a passion for it.
Call Centre Customer Service Advisor in Birkenhead Working from Home
The details:
• 40 hours per week, 5 days out of 7
• Monday – Sunday between 8am – 9pm
• Example Shift Pattern 8 – 5, 9 – 6, 12- 9
• £8.91 per hour
• Temp to go permanent
• Weekly Pay
• Free parking and excellent transport links
• Start date: 17th September
We are currently seeking candidates to work within a large outsourced contact centre based in Birkenhead. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.
The main duties and responsibilities of the role include:
• Taking high volume inbound calls in a call centre working on a retail campaign for a well known retail company
• Responsible for all general customer relations and queries
• You will be the first point of contact for customers dealing with inbound queries in relation to the customer’s accounts and orders
• You will assist customers in organising deliveries and order processing
• Updating call notes on the system
• Provide advice and guidance
• Changing any details on their account and sending out any information they may require
• Training will be onsite for 4 weeks and you'll be working from home after this, laptop will be provided
What we are looking for:
• Previous customer service experience is essential
• Excellent communication and organisational skills
• IT competent
If you’re confident and enthusiastic and have the personality to charm customers, then we’d love to hear from you. Get in touch today email sophie.ackers@search.co.uk with your CV. Full training is provided and a DBS will need to be completed.