Admin Officer

Location: Isca Building, Manley House, Exeter, EX2 7LQ
Salary: £13.47 per hour
Contract Type: Part time Temporary assignment for 3 months with a possibility for extension.

Hours: Flexible days – Must work Fridays. Other day/s can be decided by worker and client. 18.5 hours per week. 2 longer days or 3 shorter days

Clearance: Basic DBS

Training: Buddy or shadowing system

Join a Team That Makes a Difference

Brook Street in partnership with the Animal & Plant Health Agency - (APHA) has a fantastic opportunity to join their team as an Admin Officer.

We are looking for a highly organised and detail-oriented Admin Officer to join a friendly and supportive team within a fast-paced operational environment. This is an excellent opportunity for someone who enjoys administration, customer service, and working with financial information while supporting important operational activities.

Key Responsibilities

Service Delivery

• Deliver core business unit functions within agreed timescales and performance standards.
• Accurately input and maintain data across multiple systems.
• Ensure compliance with Data Protection regulations and internal procedures.
• Adapt to changing priorities and support wider team activities when required.
• Work collaboratively to achieve team objectives and resolve operational challenges.

Administration

• Manage designated administrative processes and ensure tasks are completed accurately and on time.
• Monitor shared inboxes and provide administrative support across the team.
• Handle telephone and email enquiries, resolving issues wherever possible.
• Maintain accurate records and follow established procedures.
• Provide guidance and support to colleagues and external customers.
• Attend meetings and training sessions as required.

Customer Service

• Build positive relationships with stakeholders, delivery partners, and customers.
• Respond to enquiries professionally, providing clear and accurate information.
• Manage customer expectations and deliver a high standard of service.
• Maintain accurate customer records and update internal systems.

Continuous Improvement

• Identify opportunities to improve processes and operational efficiency.
• Share best practices and contribute to service improvements.
• Support the implementation of new ways of working across the team.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Comfortable working in a busy, fast-paced environment.
• Confident handling sensitive personal and financial information.
• Able to work effectively with multiple teams and stakeholders.
• A strong communicator with excellent written and verbal skills.
• Customer-focused with a proactive approach to problem-solving.
• Adaptable, flexible, and willing to learn new processes.

Essential Skills & Experience

• Previous administrative experience within a busy office environment.
• Strong IT skills, including Microsoft Office applications.
• Basic Excel knowledge (formulas and advanced functions are not required).
• Experience using shared mailboxes and data management systems.
• Excellent accuracy and attention to detail.
• Ability to prioritise workload and meet deadlines.
• Strong interpersonal and customer service skills.

Desirable Experience

• Experience working with financial processes, invoicing, or payments.
• Experience handling sensitive or confidential information.
• Knowledge of SharePoint or similar systems.