Director of Customer Service Nordics and Baltics at BSH (efeeb616-4b53-4b9b-8111-332b3b6a0f53) Sundbyberg, Sweden
YOUR TASKS
The position covers the overall responsibility for all Customer Service activities in the Nordic countries and the Baltics. The challenge of this position is to manage a very high level of complexity resulting from the mix of seven different countries.
- Lead the Customer Service organization in Northern Europe.
- Develop and execute a strategic plan to meet operational objectives.
- Continuously adapt the organization to evolving consumer needs. And Improve processes to enhance consumer satisfaction and ensure profitability.
- Guide and motivate a culturally diverse Customer Service team.
- Collaborate with key stakeholders to identify synergies and opportunities. Ensure compliance with environmental and safety regulations.
YOUR PROFILE
- Minimum 5 years of leadership experience in Customer Service or a similar division.
- Proven capability in managing an international matrix organization.
- Fluent English skills.
- Strong process competence, marketing knowledge, communication, and analytical skills.
- Entrepreneurial spirit and a strong affinity for operations.
YOUR JOB CONDITIONS
- Employment: Experienced professionals (Full time)
- Competitive compensation (Classification GE).
- EU work permit required.
- Functional lead: Head of Customer Service Europe / Disciplinary lead: CFO - Northern Europe
Location: Stockholm, Sweden, or Copenhagen, Denmark.
Application
In this recruitment BSH Home Appliances cooperates with Jefferson Wells as a recruitment partner. If you have any questions, please contact recruitment consultant Sofia Huhta +46 8 452 33 69 or sofia.huhta@jeffersonwells.se
We work with ongoing selection so don't wait with your application!
Looking forward to your application!