Technical Business Analyst 

Our client, a leading organisation within the Utilities sector, is seeking an experienced Technical Business Analyst to join a major business and technology transformation program. This role will play a critical part in bridging business requirements and technical delivery, supporting complex system integrations and customer platform initiatives across the energy and utilities landscape.

The successful candidate will possess a strong understanding of utility operations, customer information systems, market transactions, and integration technologies, with the ability to work across multiple stakeholders, vendors, and technical teams.

Key Responsibilities

• Engage with business and technical stakeholders to elicit, analyse and document requirements.
• Facilitate workshops and translate business needs into functional and technical specifications.
• Support end-to-end solution design across customer, billing, market and integration platforms.
• Work closely with architects, developers, integration teams and vendors to ensure successful solution delivery.
• Analyse business processes and identify opportunities for optimisation and automation.
• Manage requirements traceability, impact assessments, gap analysis and process mapping.
• Support testing activities including test planning, UAT coordination and defect management.
• Ensure compliance with Australian energy market and regulatory requirements where applicable.

Essential Experience

• Proven experience as a Technical Business Analyst within the Utilities, Energy or Electricity Distribution/Retail sector.
• Strong knowledge of utility customer, billing and market systems.
• Demonstrated experience working on complex integration and digital transformation programs.
• Experience gathering and documenting functional, technical and integration requirements.
• Strong stakeholder engagement and communication skills across both business and technical audiences.

Integration Platforms

• webMethods
• Oracle SOA Suite
• Boomi
• AWS Integration Services
• Microsoft Azure Integration Services

Utility Platforms

• CIS/OV (Customer Information System / Oracle Utilities Customer Care & Billing)
• SAP IS-U
• AEMO Gateway
• Metering, market and customer data integrations