This position is no longer open for applications

Innova Solutions is immediately hiring for a Service Designer

Position type: Contract

Duration: 12+ Months

Location: Remote

Description:

As a Service Designer you will :-

• Work collaboratively to visualize, assess, and improve the customer and employee experience within a specific part of the customer journey - whilst keeping the holistic end to end experience in consideration.
• Build trusting relationships with your stakeholders and design team
• Evangelize and educate the company on the customer journey
• Facilitate cross-functional workshops using a variety of service design, systems thinking, design thinking techniques.
• Be a consistent and vocal champion of the customer to help drive our human-centered digital transformation efforts.

What we’re looking for:

• We need Service Design professional who has worked at the intersection of UX, Product, CX, and business transformation.
• You are someone who wants to push the envelope in terms of what service design means in a large organization.
• Systems thinking is your natural state of being, and you know how to connect the dots for others in an accessible way.
• You are comfortable both in the weeds and in the clouds.
• Your previous labels or titles aren’t as important as your consistent commitment to deeply understanding customers and employees in order to deliver great experiences at any and all points of their journey.
• You’re empathetic of your stakeholders and know how to partner and listen to build trusting relationships that help you and the business deliver customer centric solutions.

You’ll need to have:

• Bachelor’s degree or equivalent work experience in Design, Human-Computer Interaction, Human Factors, Innovation, or a related field.
• Expertise developing customer journey maps and service blueprints for complex B2B offerings.
• Excellent visual communication skills - specifically in mapping, diagramming and storytelling
• Excellent workshop facilitation skills, both remote and in person, and with a variety of participants including executives.
• Familiarity with design thinking and related methodologies.

Even better if you have one or more of the following:

• Experience working on hardware products & services, particularly IoT (Internet of Things).
• Experience measuring & quantifying customer journeys
• Experience working in global teams across multiple time zones.
• Data visualization skills

The ideal candidate will have: Expertise in customer facing roles, sales or business development and account management.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Nikita Awasthi

PAY RANGE AND BENEFITS:

Pay Range*: <Between $65 per hour > OR $70 per hour>

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.