Customer Experience Administrator

• £26k - £27k
• Full time office based role 
• Free Parking
• Location: Guildford
• One a month travel to Luton office

Our client is growing family run business, where they focus on providing exceptional customer service, they are now an experienced Customer Experience Administrator to join a fast paced team based in Guildford.

Your main duties will include:

• Be a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
• Act as the main day-to-day contact for customer and staff queries via email, phone, and in person.
• Help manage and man reception, creating a welcoming and professional front-of-house experience where needed. 
• Answer incoming phone calls and triage incoming post efficiently.
• Maintain office supplies and help keep the office running smoothly.
• Support customers with queries relating to their inventory, collections, and deliveries.
• Assist the sales team with inventory-related projects where needed.
• Work closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
• Support and help execute internal projects, including initiatives to improve our customer journey and overall customer experience.
• Host and manage site visits and in-person interactions for customers.
• Collaborate closely with your teammates to drive exciting projects and business growth

Essential Skills:

• You're a people person who loves creating positive experiences for customers and colleagues.
• You’re a motivated self-starter, always curious and keen to grow.
• You’re a strong communicator, confident working with both customers and team members.
• You’re a solution finder – positive, proactive, and calm under pressure.
• You thrive in a fast-paced, team-driven environment, where every day brings something new.