Operational Officer – Companies House

Location: Companies House, Crown Way, Cardiff, CF14 3UZ
Pay Rate: £13.71 per hour
Hours: 37 hours per week, Monday to Friday
Working Pattern: Hybrid – 3–4 days per week in the office, increasing during busy periods
Training: Fully office-based for the first 3 weeks
Contract: Temporary assignment until 1 December 2026, with potential for extension
Clearance: Basic DBS
Start Dates: Multiple intakes available

About the Role

Brook Street are currently recruiting for Operational Officers to join Companies House in Cardiff.

This is an exciting opportunity to join a busy operational team supporting customers to meet their obligations and ensuring company records are kept accurate and up to date.

You will work in a fast-paced environment, handling customer queries, processing information and following established procedures and templates to ensure work is completed accurately and efficiently.

Key Responsibilities

• Respond to customer queries and provide guidance on maintaining company information.
• Accurately process and update company data.
• Manage shared inboxes and respond to enquiries within agreed timescales.
• Maintain distribution and circulation lists.
• Contribute to the development and updating of SharePoint content.
• Work collaboratively with colleagues to resolve issues and improve processes.
• Handle confidential and sensitive information appropriately.
• Manage and prioritise your own workload across a range of tasks.
• Maintain a high level of accuracy and attention to detail.
• Support a positive, collaborative and team-focused working environment.

Full training and ongoing support will be provided to help you succeed in the role.

About You

We are looking for candidates who:

• Have excellent written and verbal communication skills, including confidence speaking to customers over the telephone.
• Can provide a high standard of customer service.
• Are adaptable and comfortable working in an environment where processes and priorities can change.
• Are organised, efficient and able to work towards agreed goals and deadlines.
• Have excellent attention to detail and take pride in producing accurate work.
• Are confident making decisions and can explain the reasoning behind them.
• Enjoy working as part of a team while also being able to manage their own workload.
• Are keen to learn, develop and build new skills.

Training & Start Dates

Successful candidates will complete 3 weeks of fully office-based training at Companies House.

Please note that holidays cannot be taken during the first 4 weeks of the assignment.

There will be multiple start dates, with a maximum of 10 new starters per intake.

What We Offer

• £13.71 per hour.
• 37 hours per week, Monday to Friday.
• Hybrid working following completion of training.
• Full training and support provided.
• Opportunity to gain valuable experience within Companies House.
• Potential for the assignment to be extended.

Interested? Apply now to be considered for this opportunity with Companies House.