AO - Court Administration & Customer Service (HMCTS)
Location: Home Gardens, Dartford Erith, Kent  DA1 1DX
Pay: £15.59/hr (London) | Hours: 37 per week | Working pattern: 9-5 (8-6 flexible)
Start: ASAP
Assignment length: 2 months (extension likely) 

Join a vital justice support team delivering professional customer service, hearing administration, and operational support in a busy court environment. This is a fantastic opportunity to build experience, contribute to real public impact, and develop within HMCTS processes and ways of working.

What you’ll be doing:
• Provide excellent customer support by greeting users, answering inbound/outbound calls, and responding to correspondence in multiple formats
• Prepare, facilitate and conclude administrative tasks for all types of hearings-helping ensure hearings can run effectively
• Use HMCTS service scripts and knowledge articles to signpost users to the right support and give clear, accurate information (including for users with complex needs)
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Support operational delivery by following standard operating procedures to meet performance and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling, prioritising urgent matters and adhering to listing policies
• Support enforcement and basic financial/statistical reporting
• Contribute to health and safety activities (PEEPs, facility checks, issue logging, key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and escalate promptly to the Senior Person on Site (SPoS)

What you’ll bring:
• Some customer service experience (no specific background required) and a calm, helpful manner with difficult or complex situations
• IT literacy-comfortable using Microsoft tools
• Strong attention to detail, accuracy, and discretion with sensitive information
• Ability to follow procedures and deliver to targets in a structured operational environment
• A team-first attitude and willingness to support locally required judicial business administration

Additional information:
• You’ll be fully office-based with parking available

If you’re ready to use your customer service skills to support justice in a meaningful, fast-paced role, apply now.