Admin Officer 
Location: Haverfordwest   county court, Haverfordwest, SA61 2AX
Working Days / Hours: 37 hours per week
Working Pattern: Full Time, Temporary position
Pay Rate: £13.25 per hour 

Assignment length: Mar 2027 with possibility for extension

If you’re someone who enjoys helping people through complex situations with clarity, calm and care, this is a brilliant opportunity to support justice in a customer-focused role. Our Client is hiring for a reputed client, where your communication and administration will directly make hearings and court processes run smoothly.

What you’ll be doing:

• 
  Undertake administrative tasks to prepare for, facilitate, and support hearing activity
  • Provide clear, consistent support to users and stakeholders via face-to-face, telephone (incoming/outbound), and correspondence in a range of formats
  • Use service scripts and knowledge articles to signpost users to the right services and provide specific information for their query
  • Follow complaints policies and procedures, supporting users through the process and responding promptly to help prevent escalation
  • Update OPTIC as required and maintain accurate, secure case file handling with compliance to retention and data loss protocols
  • Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
  • Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
  • Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
  • Contribute to health and safety operations under team leader guidance (e.g., PEEPs, facility checks, issue logging and governance)
  • Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

• 
  Strong customer service skills with the ability to communicate clearly with people who may have specific or complex needs
  • Confidence using scripts/knowledge guidance to provide accurate, consistent information
  • A careful, detail-focused approach to administration, data entry, and secure information handling
  • Professional judgement under pressure, with the ability to respond immediately where required
  • A cooperative mindset-ready to support operational targets and maintain service standards

Additional information:

• 
  Part of your role will include managing time-sensitive tasks across hearings, jury service, and court administration
  If you’re interested in making a real difference through excellent customer support and organised administration, we’d love to hear from you. Apply now and take the next step with Our Client.