Administration officer

2 Vacancies
Location: St Andrews Street North, Bury St Edmunds, Suffolk IP33 1TR
*Fully office-based | 37 hours per week | 9-5 with flexibility | ASAP start | 6-month contract (extension potential)*

HMCTS teams keep courts and tribunals running-by getting the details right, supporting colleagues, and delivering excellent customer service. We have 2 Administrative Officer (AO) vacancies available in Bury St Edmunds, with slightly different day-to-day focus depending on department.

What you’ll be doing:
• Prepare papers and files for hearings, tribunals, court activity and meetings
• Produce documents and standard correspondence (letters, minutes, notes, reports, submissions) in line with guidelines
• Manage photocopying, filing and general office administration
• Create and update records on an in-house computer system (data input and accuracy checks)
• Handle post opening and dispatch
• Book and set up meeting rooms and support training/group activities (including agendas and handouts)
• Provide “right first time” service through face-to-face counter, telephone and written enquiries
• Assist with operational admin such as checking files, supporting listing/rota-related tasks, and helping court users
• Work with your team on continuous improvement-using discretion and initiative within SOPs, and escalating complex issues when needed
• Contribute to targets for throughput and accuracy (supporting the smooth progression of cases)

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Role 1: Administration (General AO)

Department focus: Standard court/tribunal administrative support.
You’ll spend most of your time on general admin duties-document preparation, file management, data entry, customer enquiries and ensuring information is correctly set up for hearings and meetings.

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Role 2: Administration (Payment Team / Financial Admin)

Department focus: General admin plus more financial figures.
Alongside the same administrative workload, you’ll support the Payment Team, where a mathematical mind is important and you’ll handle more figures and calculations, while still working with files and documents.

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What you’ll bring:
• Admin background (ideally)
• Excellent customer service skills-friendly, prompt and professional
• Strong IT confidence, including Microsoft packages
• Adaptability and enthusiasm to learn
• Careful attention to detail and commitment to “get it right” the first time
• Reliable and able to stay for the duration of the contract

Additional information:
• Working hours: 37 hours per week (9-5 with flexibility)
• Attendance: Fully office-based overall
• Payment Team additional information: 2-3 days per week you will be required to start from 7:15am with an earlier finish, on the other days the hours will be 9-5.
• Parking available: No
• Basic security clearance will be provided for both roles.

If you’re confident in office admin, comfortable with IT, and ready for a role where accuracy and customer service matter, we’d love to see your CV.