Operational Support Officer (Court Usher)

Location: Bournemouth (BH7)
Pay Rate: £12.86 per hour
Contract: Temporary (6 months)
Start Date: ASAP
Working Pattern: Full-time, fully office-based

Brook Street are currently recruiting for Operational Support Officers to join a busy court environment in Bournemouth. This is a fantastic opportunity to gain valuable experience within the justice system, working in a varied role that combines front-facing court usher duties with administrative support.

Key Responsibilities

This role is predominantly court-based, with responsibilities including:

• Acting as a court usher, supporting the smooth running of court hearings
• Communicating effectively with judges, legal professionals, and court users
• Managing courtrooms and ensuring proceedings run on time
• Providing guidance and assistance to members of the public

You will also support the wider team with administrative duties, such as:

• Processing court orders and legal documentation
• Maintaining accurate records and filing
• Responding to telephone and email enquiries
• Data entry and updating internal systems

About You

We are looking for candidates who are:

• Confident and professional in a customer-facing environment
• Calm under pressure and able to handle sensitive situations
• Highly organised with strong attention to detail
• IT literate and comfortable using multiple systems
• Proactive, adaptable, and willing to learn

Experience Required

• Previous administrative experience is essential
• Customer service experience is desirable

Personal Attributes

• Friendly and approachable
• Strong communicator
• Team player with a positive attitude
• Patient, considerate, and reliable
• Able to use initiative and support colleagues when needed

This is an excellent opportunity to work within a respected public sector organisation, gaining valuable skills and experience in a fast-paced and meaningful environment.

To apply, please submit your CV today.