Admin Officer
Location: Aberystwyth Justice Centre, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
Pay: £12.86 per hour
Start: ASAP

Assignment Length: 6 months (extension potential)

Hours: 37 hours, Mon-Fri (9:00am-5:00pm flexi)

Workstyle: Fully office-based

Join a supportive HMCTS team where your organisation and customer focus directly helps keep justice running smoothly. If you’re known for accuracy, professionalism, and clear communication, this role is a great opportunity to build meaningful experience in a busy, service-driven environment.

What you'll be doing:
• Process court applications, orders, correspondence, and legal documentation
• Input and update case information on HMCTS systems with speed and precision
• Prepare court files and ensure documentation is available for hearings
• Provide customer service through telephone, email, and face-to-face interactions
• Respond to enquiries from court users, legal representatives, judiciary, and stakeholders
• Support the progression of cases through timely, collaborative working
• Maintain confidentiality and handle sensitive information appropriately
• Meet performance targets and service standards while prioritising a busy workload
• Support day-to-day administrative tasks that help hearings and legal processes run on time

What you'll bring:
• Strong administration and organisational skills, with excellent attention to detail
• Confident verbal and written communication
• Proven experience in a customer-focused environment
• Ability to manage competing priorities and work independently when needed
• Competent IT skills (Microsoft Office)
• Ability to work well as part of a team and uphold process and confidentiality

Additional information:
• Previous administrative experience in legal, public sector, or customer service would be a real plus
• Experience handling confidential/sensitive information (or knowledge of court processes) can help you stand out

If you’re ready to bring structure, accuracy, and excellent customer service to a crucial public-facing team, apply now.