Administrative Officer (HMCTS) - 1 Vacancy
Location: Cardiff Crown Court, The Law Courts, Cardiff CF10 3PG
Rate: £12.86 per hour (AWR)
Start: ASAP (rolling over the first 6 months from start date)
Assignment: 6 months initially, with extension potential
Working pattern: 37 hours/week, 8:30am-4:30pm (fully office-based)
Parking: Available

Join a busy, people-focused environment supporting the work of the courts. You’ll switch between providing practical court support (including ushering) and delivering calm, accurate administration in the office-helping ensure hearings and services run effectively.

What you'll be doing:
• Support court events, including ushering when required
• When not in court, work in the admin office on case administration (data input, computer tasks and updating systems)
• Provide user and stakeholder support via face-to-face, telephone (incoming/outbound) and correspondence in multiple formats
• Handle case files with accurate data entry and secure information management (retention and data loss compliance)
• Assist with jury service tasks
• Support listing/scheduling and respond to urgent matters in line with listing policies

What you'll bring:
• Resilience and confidence communicating with people during potentially distressing situations
• Strong IT confidence (Teams and Microsoft packages) and willingness to learn quickly
• Clear, professional communication with the public, judiciary, jurors and legal professionals
• Initiative, a team-player mindset, and attention to detail
• Ability to remain helpful under pressure and follow processes accurately

Additional information:
• No previous experience required-this role is open to people new to the environment
• One lift is available; mobility issues may make the role unsuitable due to access limitations

If you’re ready to start ASAP and bring a calm, customer-focused approach to a vital public service, apply now. You’ll be supported and trained to succeed in a team that values reliability and communication.